POLICY & FAQs

SHIPPING
We aim to ship all Domestic and International orders within 10-14 business days of purchase. During high volume times such as sales or new releases please allow up to 18 business days. Shipping is delayed if we are waiting on a leather or supply shipment.

The customer is responsible for ensuring we have the correct address prior to shipping. Lili Collection always ships to the shipping address supplied at the time of checkout and is not responsible for packages delivered to an incorrect address.

We are unable to make adjustments to your order’s contents after an order is placed — our office often processes orders within a few hours of them being placed so you must contact us IMMEDIATELY if you notice any discrepancies on your order notification. We are not able to cancel orders once processing begins, so recommend emailing within 2 hours of placing your order if you find the information is not correct.

Packages that are marked as delivered, but are “not received” are the responsibility of the customer to track down. Please check with your neighbors, next to your porch, or your back door. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but Lili Collection is not able to track down on our end.

INTERNATIONAL ORDERS
International orders may be subject to duties and/or taxes on full retail value, these fees are the responsibility of the recipient. International orders may take up to 6 to 8 weeks for delivery depending on country.

RETURNS
Since each pair of shoes is hand-cut from our hide stock and made to order, we do not offer refunds. For this reason, it is highly recommended measuring your child’s feet prior to placing your order. Returns are not accepted on SAMPLE SALE items, SALE ITEMS, Exclusive or small batch items, or bundles.

EXCHANGES
We handle exchanges on a case-by-case basis. We do not offer refunds, exchange only on a case-by-case basis. If you feel for some reason you may have received defective or damaged product, we guarantee to replace your item. Please email: info@lilicollection.com within 5 days of receiving product. Product must be unworn and in its original packaging. Please note, each pair of shoes will wear differently from child to child and there are many factors to consider such as use, weather and terrain. Dirt, stains, wear in the toe are all considered normal wear and tear.
FAQS

PRODUCTS & OUR WEBSITE

Q: How does Lili Collection footwear fit?
A: For the best fit, please reference our sizing chart

Q: Does Lili Collection follow the Consumer Product Safety Improvement Act guidelines?
A: We sure do!

Q: Where is Lili Collection made?
A: We are proud to say Made in USA

Q: Do you offer coupon codes or discounts?
A: We do! The best wat to stay in the know it to sign up for our mailing list. We typically post our sales info on our Instagram as well.

SHIPPING

Q: How long does it take for my order to ship?
A: You can read more about our shops policies above, including shipping time frames, refunds, and more.

Q: Do you combine shipping on multiple orders?
A: We try to combine multiple orders but it is not always guaranteed. Alternately, you can request that we cancel your order and place a new order with all the items you’d like to purchase, but this must be done within two hours of ordering as we are not able to cancel orders once they begin processing at our office.

Q: Do you ship internationally?
A: We absolutely do! We’re happy to offer a fast, low cost rate for world-wide shipping.

BUSINESS

Q: Do you offer wholesale?
A: Yes, we sure do. You can contact us directly at info@lilicollection.com, fill out the form or visit one of the following showrooms:

Lili Collection, 34 W 33rd St, Suite 1210, NY, NY 10001

Keiki Showroom, 110 E. 9th St, LA, CA 90079.

Americasmart #3, 75 John Portman Blvd NW, Showroom 13E 327B, Atlanta, GA

MISCELLANEOUS

Q: Where is Lili Collection located?
A: We are based in New York City

Q: How can I share pics of my kids in their Lili Collection with you?
A: We love seeing your pictures; you can post a picture on Instagram tagging @lilicollectionshoes and use our hashtag #lilicollectionshoes

Q: How can I contact you with my question/concern/cute baby pictures/undying love and devotion?
A: You can email us at info@lilicollection.com or via our contact form.

 

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